Shipping policy
At WhiteLab™, we aim to make your shopping experience simple and transparent. Please read our shipping policy below for information about processing times, delivery times, and order tracking.
Order Processing
All orders are processed within 1 to 3 business days after your order is placed.
Orders are not shipped or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
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United States: 5 to 12 business days
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International orders: 7 to 15 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or seasonal demand.
Shipping Costs
We offer free shipping on all orders unless stated otherwise at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow a few days for tracking information to update after shipment.
Delays
While we do our best to ensure timely delivery, WhiteLab™ is not responsible for delays caused by:
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shipping carriers
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customs clearance
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weather disruptions
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incorrect shipping information provided by the customer
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high seasonal demand
Incorrect Address Information
Please make sure your shipping address is correct at checkout.
WhiteLab™ is not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please first check with neighbors or your local carrier.
If you still cannot locate your package, contact us at:
support@whitelabshop.com
We will do our best to assist you.
Damaged Orders
If your item arrives damaged, please contact us within 48 hours of delivery with:
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your order number
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clear photos of the damaged item
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clear photos of the packaging
We will review your request and work toward a solution.
Contact
If you have any questions about your shipment, please contact us at:
support@whitelabshop.com